At Rivoré, your satisfaction is our priority. If there’s any issue with your order, we’re here to help — but you must notify us within 24 hours of receiving the product.

Eligible for Replacement or Return:

• Wrong item delivered
• Damaged or broken product
• Missing item in the package

Important Guidelines:

• You must inform us within 24 hours of receiving your order
• Product must be unused, with original packaging intact
• A clear unboxing video is required for damage/missing item claims
• Claims without an unboxing video or made after 24 hours will not be accepted

How to Request a Return or Replacement:

• Contact us via WhatsApp, Facebook Inbox, or Email
• Provide your Order ID, issue description, and the unboxing video
• Our support team will respond within 24 hours to resolve your issue

Not Eligible for Return:

• Change of mind after using/opening the product
• Scent preference (perfume is a personal choice)
• Lack of valid proof (unboxing video)

Thank you for trusting Rivoré.
We’re always here to ensure your fragrance experience is smooth and satisfying.